Essential Service Plan

Our basic plan. Includes managed hosting, security, site monitoring, analytics, testing and consulting.

Tenrec’s ESPs provide organizations with a core set of services for hosting and maintaining a website.

Essential Service Plans Include:

  • Unlimited consulting on any matter related to your website or web technology.
  • Hosting of live and staging site on Tenrec’s secure, redundant environment
  • Encrypted/secure site hosting using Digicert
  • 99.999% site uptime
  • 24/7 site monitoring and active alerts
  • Hosting environment patches, upgrades and tuning
  • Name server hosting and management
  • Integration with Tenrec’s content delivery network (CDN)
  • Database backups, incrementally each day and full backups each week
  • Google webmaster tools setup and management/review
  • Site spell checks (annually)
  • Site broken links checks (annually)
  • Site and CMS password maintenance/updates
  • Upgrades to WordPress CMS and plug-ins (quarterly).
    (Includes testing of updated CMS and plug-ins but bug fixes may not be included.)
  • Setup and maintain Google Analytics
  • Setup and maintain Clicky Analytics
  • XML sitemap generation and submission to major search engines (annually)
  • Website security scan (quarterly)

Service Tiers

The size of your site determines your service tier and service plan cost. Larger websites require greater amounts of storage, bandwidth and management services. We have created the following tiers based on the number of discrete pages on each site we manage.

  • Tier 1: Sites with fewer than 250 pages
  • Tier 2: Sites with 250 to 1,000 pages
  • Tier 3: Sites with 1,000 to 5,000 pages
  • Tier 4: Sites with 5,000 to 10,000 pages
  • Tier 5: Sites with more than 10,000 pages

Bandwidth and Storage Limits

At times clients will need even more bandwidth or storage space than our plans provide. Our thresholds for these resources and our fee schedule is as follows:

  • Tier 1: up to 5 GB of storage and up to 50 GB of bandwidth/throughput per month
  • Tier 2: up to 10 GB of storage and up to 100 GB of bandwidth/throughput per month
  • Tier 3: up to 25 GB of storage and up to 250 GB of bandwidth/throughput per month
  • Tier 4: up to 50 GB of storage and up to 500 GB of bandwidth/throughput per month
  • Tier 5: up to 100 GB of storage and up to 1 TB of bandwidth/throughput per month

Plan Pricing

The cost of an Essential Service Plan ranges from $250 to $1,500 per month based on the size and type of site or application we are managing. Please contact us for a price quote specific to your needs.

Site Service Plan

Site Service Plans include hosting, maintenance and consulting as well as several additional services designed to keep your website and online applications up-to-date, optimized and evolving.

Tenrec’s Site Service Plans keep your website or application running smoothly and up-to-date. These plans provide ongoing testing and updating of your site to identify and fix issues that arise as new browsers and devices are released. For websites or applications built on the Darwin Site Manager or WordPress management systems, the SSP includes updates to these software tools, keeping your site current with the latest features and security patches for your content management system. Each SSP also provides your organization with a block of hours that can be put toward site design updates or any other service Tenrec offers.

Site Services Plans Include:

  • All services included in the Essential Service Plans as described above, plus …
  • Unlimited website and content management system training
  • 72-hour disaster recovery window
  • Domain record management
  • Site archiving and version control
  • Image license management
  • Webfont license management
  • Ongoing site testing in new browsers
  • Bug fixes (maintain site compliance with latest browsers)
  • Annual site penetration/vulnerability testing
  • Annual upgrade for Darwin Site Manager CMS
  • Create custom analytics dashboard designed around client goals
  • Site traffic report analysis (annually)
  • Search Engine Optimization Audit (annually)
  • Website security scans (quarterly)

Service Tiers

The size of your site determines your service tier and service plan cost. Larger websites require greater amounts of storage, bandwidth and management services. We have created the following tiers based on the number of discrete pages on each site we manage.

  • Tier 1: Sites with fewer than 250 pages
  • Tier 2: Sites with 250 to 1,000 pages
  • Tier 3: Sites with 1,000 to 5,000 pages
  • Tier 4: Sites with 5,000 to 10,000 pages
  • Tier 5: Sites with more than 10,000 pages

Bandwidth and Storage Limits

At times clients will need even more bandwidth or storage space than our plans provide. Our thresholds for these resources and our fee schedule is as follows:

  • Tier 1: up to 5 GB of storage and up to 50 GB of bandwidth/throughput per month
  • Tier 2: up to 10 GB of storage and up to 100 GB of bandwidth/throughput per month
  • Tier 3: up to 25 GB of storage and up to 250 GB of bandwidth/throughput per month
  • Tier 4: up to 50 GB of storage and up to 500 GB of bandwidth/throughput per month
  • Tier 5: up to 100 GB of storage and up to 1 TB of bandwidth/throughput per month

Plan Pricing

The cost of a Site Service Plan ranges from $1,000 to $3,700 per month based on the size and type of site or application we are managing.

Additional Hours

Site Service Plans also include an additional block of ‘open’ service hours. These hours can be used for new design or development projects or any work not covered under the Site Service Plan. The number of hours included with an SSP ranges from 20 to 60 and is based on the size or Tier number of your website or application.

Please contact us for a price quote specific to your needs.

Total Service Plan

For sites needing a full range of support and maintenance services, our Total Service Plans are designed to provide all the benefits and capabilities of having a dedicated web team at a fraction of the cost of hiring full time staff.

Tenrec’s Total Service Plan is designed for organizations that do not have dedicated staff assigned to the management and upkeep of their website or online marketing program. This comprehensive plan puts the skills of our designers, developers and web technology experts at your disposal and provides a larger amount of flexible hours which can be put toward site design updates, content entry or web programming. The TSP also includes the management of your email marketing campaigns, SEO efforts and monitoring of several aspects of your website’s performance.

Site Services Plans Include:

  • All services included in the Essential Service Plans as described above, plus …
  • Unlimited website and content management system training
  • 72-hour disaster recovery window
  • Domain record management
  • Site archiving and version control
  • Image license management
  • Webfont license management
  • Ongoing site testing in new browsers
  • Bug fixes (maintain site compliance with latest browsers)
  • Annual site penetration/vulnerability testing
  • Annual upgrade for Darwin Site Manager CMS
  • Create custom analytics dashboard designed around client goals
  • Site traffic report analysis (annually)
  • Search Engine Optimization Audit (annually)
  • Website security scans (quarterly)

Service Tiers

The size of your site determines your service tier and service plan cost. Larger websites require greater amounts of storage, bandwidth and management services. We have created the following tiers based on the number of discrete pages on each site we manage.

  • Tier 1: Sites with fewer than 250 pages
  • Tier 2: Sites with 250 to 1,000 pages
  • Tier 3: Sites with 1,000 to 5,000 pages
  • Tier 4: Sites with 5,000 to 10,000 pages
  • Tier 5: Sites with more than 10,000 pages

Bandwidth and Storage Limits

At times clients will need even more bandwidth or storage space than our plans provide. Our thresholds for these resources and our fee schedule is as follows:

  • Tier 1: up to 5 GB of storage and up to 50 GB of bandwidth/throughput per month
  • Tier 2: up to 10 GB of storage and up to 100 GB of bandwidth/throughput per month
  • Tier 3: up to 25 GB of storage and up to 250 GB of bandwidth/throughput per month
  • Tier 4: up to 50 GB of storage and up to 500 GB of bandwidth/throughput per month
  • Tier 5: up to 100 GB of storage and up to 1 TB of bandwidth/throughput per month

Plan Pricing

The cost of a Total Service Plan ranges from $1,700 to $6,250 per month based on the size and type of site or application we are managing.

Additional Hours

Total Service Plans also include an additional block of ‘open’ service hours. These hours can be used for new design or development projects or any work not covered under the Total Service Plan. The number of hours included with a TSP ranges from 75 to 275 and is based on the size or Tier number of your website or application.

Please contact us for a price quote specific to your needs.

Compare our Service Plans

This PDF chart provides a side-by-side comparison of what’s included with each service plan.