Essential Service Plan

For organizations needing a basic level of services our ESP plans include hosting, security, analytics and other essentials for maintaining a website or online application.

The Essential Service Plan provides organizations with a core set of services for hosting, monitoring and maintaining a website.

The Essential Service Plan Includes:

Managed Hosting

  • Managed hosting of the live, production instance of your website, extranet or online application
  • Managed hosting of a staging instance of your website, extranet or online application
  • Active maintenance and updating of all web server hardware and software
  • Integration with a top-tier, global content delivery network (Cloudflare®)
  • 24/7 site monitoring, with site health checks at 1-minute intervals
  • SSL/TLS encryption, setup and management of security certificates
  • DNS record & Nameserver management
  • Website 99.999% uptime

Security

  • Annual website security scan
  • Monthly web server security and vulnerability scan (Nessus®)
  • Web Application Firewall (WAF)

Reporting and Analytics

  • Setup and management of site traffic reporting tools (Google Analytics®, Clicky® & CrazyEgg®)
  • Google® Search Console setup
  • Annual site traffic report

Resource Management

  • Provide and manage web font subscriptions
  • Track image usage and media licenses
  • Perform all security-related updates to CMS and plug-in
  • Maintain and service core content management system (upgrades not included)
  • Test updated CMS and plug-ins, report errors and issues

Prioritized Services

  • Tenrec prioritizes all work requests from annual service plan subscribers

Plan Pricing

The cost of an Essential Service Plan ranges from $312 to $1,270 per month based on the size and type of site or application we are managing. Please contact us for a price quote specific to your needs.

Site Service Plan

Site Service Plans include hosting, maintenance and consulting as well as several additional services designed to keep your website and online applications up to date, optimized and evolving.

The Site Service Plan keeps your website or application running smoothly and up-to-date.

The Site Service Plan Includes:

Managed Hosting

  • Managed hosting of the live, production instance of your website, extranet or online application
  • Managed hosting of a staging instance of your website, extranet or online application
  • Active maintenance and updating of all web server hardware and software
  • Integration with a top-tier, global content delivery network (Cloudflare®)
  • 24/7 site monitoring, with site health checks at 1-minute intervals
  • SSL/TLS encryption, setup and management of security certificates
  • DNS record & Nameserver management
  • Website 99.999% uptime

Security

  • Annual website security scan
  • Monthly web server security and vulnerability scan (Nessus®)
  • Web Application Firewall (WAF)

Reporting and Analytics

  • Setup and management of site traffic reporting tools (Google Analytics®, Clicky® & CrazyEgg®)
  • Create custom Google Analytics® Dashboard
  • Google® Search Console setup
  • Up to 10 page ‘snapshots’ in Crazy Egg
  • Annual site traffic audit and recommendations

Performance Testing and Enhancements

  • Perform ADA/WCAG compliance testing and make recommendations
  • Perform GDPR/CCPA compliance testing and make recommendations
  • Perform SEO audit and make recommendations
  • Set up and monitor ongoing site functionality testing (Ghost Inspector®)
  • Set up and monitor ongoing A/B page testing for up to 5 pages
  • Fix all found errors and bugs (limited to Tenrec work product and code)
  • Monthly broken link and spell check testing

Resource Management

  • Manage and pay for web font subscriptions
  • Track image usage and media licenses
  • Perform all security-related updates to CMS and plug-ins
  • 25 service hours for CMS upgrades to be performed throughout the year
  • Test updated CMS and plug-ins, fix any bugs related to updates (limited to Tenrec work product and code)

Prioritized Services

  • Tenrec prioritizes all work requests from annual service plan subscribers

Plan Pricing

The cost of a Site Service Plan ranges from $1,208 to $3,583 per month based on the size and type of site or application we are managing.

Additional Hours

Site Service Plans also include additional hours for design, development and consulting. The number of hours included with an SSP ranges from 25 to 75 and is based on the size or Tier number of your website or application.

Please contact us for a price quote specific to your needs.

Total Service Plan

For clients needing a full range of support and maintenance services, our Total Service Plans are designed to provide all the benefits and capabilities of having a dedicated web team without the overhead of bringing on new staff.

The Total Service Plan is designed for organizations that want a dedicated team of designers, developers and web technology experts to manage their website or online marketing program.

The Total Service Plan Includes:

Managed Hosting

  • Managed hosting of the live, production instance of your website, extranet or online application
  • Managed hosting of a staging instance of your website, extranet or online application
  • Active maintenance and updating of all web server hardware and software
  • Integration with a top-tier, global content delivery network (Cloudflare®)
  • 24/7 site monitoring, with site health checks at 1-minute intervals
  • SSL/TLS encryption, setup and management of security certificates
  • DNS record & Nameserver management
  • Website 99.999% uptime

Security

  • Monthly website security scan
  • Monthly web server security and vulnerability scan (Nessus®)
  • Web Application Firewall (WAF)
  • Annual website security audit and recommendations

Reporting and Analytics

  • Setup and management of site traffic reporting tools (Google Analytics®, Clicky® & CrazyEgg®)
  • Create custom Google Analytics® Dashboard
  • Google® Search Console setup
  • Up to 10 page ‘snapshots’ in Crazy Egg
  • Annual site traffic audit and recommendations

Performance Testing and Enhancements

  • Perform ADA/WCAG compliance testing and make recommendations
  • Perform GDPR/CCPA compliance testing and make recommendations
  • Perform SEO audit and make recommendations
  • Set up and monitor ongoing site functionality testing (Ghost Inspector®)
  • Set up and monitor ongoing A/B page testing for up to 5 pages
  • Fix all found errors and bugs (limited to Tenrec work product and code)
  • Monthly broken link and spell check testing, fixing all links and spelling errors

Resource Management

  • Manage and pay for web font subscriptions
  • Track image usage and media licenses
  • Perform all security-related updates to CMS and plug-ins
  • 50 service hours for CMS upgrades to be performed throughout the year
  • Test updated CMS and plug-ins, fix any bugs related to updates (limited to Tenrec work product and code)

Prioritized Services

Tenrec prioritizes all work requests from annual service plan subscribers

Plan Pricing

The cost of a Total Service Plan ranges from $2,291 to $7,291 per month based on the size and type of site or application we are managing.

Additional Hours

Total Service Plans also include additional hours for design, development and consulting. The number of hours included with a TSP ranges from 75 to 300 and is based on the size or Tier number of your website or application.

Please contact us for a price quote specific to your needs.

Compare our Service Plans

This PDF chart provides a side-by-side comparison of what’s included with each service plan.